Return & Refund Policy

Fantascticz: Return & Refund Policy

At Fantascticz, your satisfaction with our luxury retro products is paramount. We want you to adore every piece you acquire from us. If for any reason you are not completely satisfied, please review our return and refund policy below.

Our 30-Day Return Promise

We offer a 30-day return policy, allowing you a full 30 days after receiving your item to initiate a return request.

Eligibility for a Smooth Return

To be eligible for a return, your item must meet the following criteria:

  • Pristine Condition: The item must be in the exact condition you received it – unworn, unused, and free from any alterations.
  • Original State: All original tags must be attached, and the item must be returned in its original, undamaged packaging.
  • Proof of Purchase: A receipt or valid proof of purchase is required.

Initiating Your Return

To begin a return, please contact us first. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Important: Items sent back to us without a pre-approved return request will not be accepted and may be returned to the sender.

Return Shipping Address:

Please send all approved returns to: Fantascticz: 806 N 2ND ST. Marlow, OK. 73055-1203 United States

Contacting Us for Return Inquiries

Should you have any questions regarding your return, our dedicated client service team is here to assist you.

  • Main Line: +1 (405) 367.3000 Ext. 1001
  • Toll-Free: +1 (844) 306.0038
  • Fax: +1 (405) 393.6010

Damages and Issues

Upon receiving your order, please take a moment to inspect your item carefully. If you discover the item is defective, damaged, or if you have received the incorrect item, please contact us immediately. We will promptly evaluate the issue and work to make it right for you.

Non-Returnable Items & Exceptions

Certain items are, by their nature, non-returnable. Please review the list below:

  • Perishable Goods: This includes items such as food, flowers, or live plants.
  • Custom or Personalized Products: Items that have been specially ordered or personalized for you.
  • Personal Care Goods: Products such as beauty items or other personal hygiene articles.
  • Hazardous Materials: Items classified as hazardous materials, including but not limited to flammable liquids or gases.

If you have any questions or concerns about the return eligibility of a specific item, please do not hesitate to contact us.

Additionally, please note:

  • Sale Items: We unfortunately cannot accept returns on items purchased during a sale or promotion.
  • Gift Cards: Gift cards are non-refundable.

Exchanges

The most efficient way to ensure you receive your desired item is to initiate a return for the item you have. Once your return is approved, you may then make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For our esteemed clients within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be in the same condition you received it—unworn, unused, with all tags attached, and in its original packaging—along with your receipt or proof of purchase.

Refunds

Once we receive and thoroughly inspect your returned item, we will notify you regarding the approval status of your refund. If approved, your refund will be automatically processed and applied to your original payment method within 10 business days.

Please be aware that the processing time for your bank or credit card company to post the refund may vary. If more than 15 business days have passed since your refund approval, please contact us using any of the communication methods listed above.